Increase in demand for our helpline services
29 April 2021
From April 2020 to March 2021, we saw a significant increase in demand for our helpline services, perhaps unsurprising given the challenges of the pandemic and lockdown.
Our helpline is open every day of the year from 7am to 11pm. We also provide a call out service which offers regular phone calls to people who are feeling isolated or struggling with their mental wellbeing.
In the last financial year, our team made and received an average of 228 calls a month – an increase of 63% compared to the previous year.
During the various lockdowns our call out service has really come into its own, as many people having been feeling lonely and fed up.
As well as an increase in the number of people who would like a regular call, we’ve also seen an increase in how often people want to receive calls.
We’re currently making regular phone calls – daily, weekly or monthly – to around 150 people in the agricultural community.
The regular calls are a chance for folk to have a chat with one of our friendly team of helpline staff and volunteers – all of whom have gone through mental health first aid training.
In recent months, the combination of poor weather and ‘COVID fatigue’ seems to have caused new clients to get in touch. Rural isolation and a lack of social activity – like catching up with people at the marts – is still a source of frustration for many of the people we help, and they remain appreciative of the regular calls they receive from us.
If you’re feeling lonely or low please don’t hesitate to give us a call on 0300 111 4166 to arrange a regular call.
We're very grateful to the Royal Highland and Agricultural Society of Scotland who part-fund our helpline.
You can find out more about our services and how we can support people in the first episode of the Arable Chat podcast, which features an interview with our Chief Executive Nina Clancy. The interview starts at 26:45.
Providing emotional, practical and financial support to individuals and their families across the agricultural sector including farming, crofting and growing.
The Rural Centre
West Mains of Ingliston
The helpline is available every day of the year from 7am to 11pm.